As a healthcare organization, Included Health was entrusted with some of the most sensitive data a person can share. According to a MA state filing, Included Health experienced a data security incident affecting an undisclosed number of individuals, exposing protected health information and medical records. Although disclosed some time ago, affected individuals may still have legal options.
Data Exposed
Healthcare organizations are among the most targeted sectors for cybercriminals because medical records sell for up to ten times the value of financial records on underground markets. Included Health's systems contained not only standard contact information but detailed health histories, insurance identifiers, and treatment records — data that cannot simply be changed like a password or credit card number.
Based on its name, Included Health appears to be a healthcare and telemedicine navigation company that connects patients with medical professionals and care coordination services. In the regular course of business, such organizations typically collect and store sensitive personal and medical data, including names, dates of birth, Social Security numbers, medical history, health insurance details, and treatment information. In 2025, this security incident was officially reported to the Massachusetts Attorney General's office. If you received a data breach notification letter from Included Health, it means your personal information may have been involved in the incident. This page is designed to help you understand what data was exposed and what steps you can take to protect your privacy and security moving forward.
Based on the data types reported, affected individuals face:
Your SSN is the master key to your identity. Once exposed, criminals can open new lines of credit, take out loans, or file taxes in your name.
Combined with a name and other leaked data, date of birth helps criminals pass identity verification questions at banks and government agencies.
What the Massachusetts Data Security Law (201 CMR 17.00) and federal statutes entitle you to recover:
The hours spent responding to a data breach — canceling accounts, contacting credit bureaus, updating passwords, and investigating fraud — represent compensable economic harm in data breach litigation.
Once your SSN is exposed, protection becomes an ongoing expense. Plaintiffs in data breach settlements have recovered costs for credit freezes, identity protection subscriptions, and time spent dealing with fraudulent accounts — sometimes covering multiple years of exposure.
HIPAA violations carry civil penalties between $100 and $50,000 per violation. Where a healthcare organization's negligence led to the exposure of protected health information, class members may recover statutory damages in addition to actual losses.
Data breach victims regularly report anxiety, loss of sleep, and ongoing fear of identity theft. These non-economic harms are cognizable injuries in data breach litigation, particularly in cases involving SSN or medical record exposure.
No. Under Massachusetts Data Security Law (201 CMR 17.00) and federal law, the unauthorized exposure of your personal data — regardless of whether it has been actively misused — can be sufficient grounds for a claim. The breach itself is the injury.
Nothing. The Law Office of David S. Harris handles data breach cases on contingency — you pay zero upfront and owe nothing unless compensation is recovered.
Immediately place a free credit freeze at all three bureaus (Equifax, Experian, TransUnion). A freeze blocks new accounts from being opened in your name. Then file a complaint with the FTC at IdentityTheft.gov and contact our office — SSN exposure is one of the most serious breach types.
If Included Health is a covered healthcare entity or business associate under HIPAA, affected patients have additional rights — including the right to an HHS complaint. These HIPAA violations also strengthen civil damages claims. Consult an attorney to understand your full remedies.
Statutes of limitations for data breach claims vary by state but typically run 2–4 years. Depending on when you learned of the breach, you may still have time. Contact our office for a free eligibility review — there is no cost to find out.
Accepting free credit monitoring from Included Health does not waive your right to pursue legal action unless you signed a specific release waiving claims. In most cases, victims who accepted monitoring can still file.
Not necessarily. Many data breach victims are never notified directly. If your personal information was held by Included Health during the relevant period, you may still qualify even without receiving a letter. A free eligibility review can confirm your status.
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Included Health breach?
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